The return process may vary depending on the customer’s location.
Northern Ireland
Customers in Northern Ireland cannot process returns through the DPD portal. Please contact our Customer Service team at:
info.uk@castaner.com
Once your request has been received, we will provide a return label and arrange for collection from the address you specify.
Rest of the United Kingdom
To request a return, access the designated returns link https://our-returns.dpd.co.uk/GOLDFINCH_AGENCY_LIMITED and enter:
- Your order number
- The email address used to place the order
You will receive a QR code and will not need to print a label. Present the QR code at the selected drop-off point.
The refund will be issued minus the £5.99 return fee.